01Introduction and Scope of Policy
vib taka is an online gaming and sports betting platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the vib taka website (vibtaka.cam) and its associated mobile applications.
By registering on our platform or using our services, you agree to the terms set out in this Policy. In addition to reading this Policy, you are encouraged to read our Terms and Conditions carefully, as both documents complement each other.
This Policy is a Bengali translation of the original document prepared in English. In the event of any conflict between the two versions, the Bengali version shall prevail.
02Information We Collect
vib taka may collect the following types of information to operate its services smoothly:
a) Identity Information
- Full name and date of birth
- National ID or passport number (for account verification)
- Email address and mobile number
- Residential address
b) Financial Information
- bKash, Nagad and Rocket mobile banking numbers
- Deposit and withdrawal transaction history
- Account balance and bonus-related information
c) Usage Information
- Betting and gaming history
- Login time, IP address and device information
- Records of which sections of the site were visited
- History of communications with the support team
03How We Collect Information
We collect information in the following ways:
Information Provided Directly
Information you provide yourself during registration, login, deposit, withdrawal, or when contacting support is stored with us.
Automatically Collected Information
When you use the vib taka website or app, our servers automatically record device type, operating system, browser version, IP address, and session duration.
Through Third Parties
Transaction confirmation information may be received from payment gateway operators (bKash, Nagad, Rocket), and limited information may be received from identity verification service providers.
04Purpose of Using Information
Collected information is used only for the following purposes:
- Creating, managing, and verifying accounts.
- Processing deposits and withdrawals.
- Determining eligibility for bonuses, cashback, and promotional offers.
- Preventing fraudulent activity and maintaining platform security.
- Providing customer service and technical support.
- Enforcing responsible gaming policies and detecting suspicious behaviour.
- Fulfilling legal obligations.
- Improving platform performance and refining the user experience.
We never sell your personal information to third-party advertisers.
05Data Storage and Security
vib taka applies industry-standard technical and administrative measures to keep user information secure. Our security infrastructure includes the following:
Encryption
All communications on the website and app are encrypted using SSL (Secure Sockets Layer) technology. Additional encryption layers are active when processing payment-related information.
Access Control
Staff access to personal information is limited to the minimum necessary level. A log of every access is kept and regular audits are conducted.
Data Retention Period
Information is retained while the account is active and, after it becomes inactive, for the period required to meet legal obligations. After a request to permanently close an account has been processed, personal information is deleted or anonymised in accordance with applicable rules.
06Sharing Information with Third Parties
vib taka may share information with third parties in the following limited circumstances:
Service Providers
The minimum necessary information may be shared with selected service providers for payment processing (bKash, Nagad, Rocket), identity verification, IT infrastructure maintenance, and fraud prevention activities. These organisations operate under our instructions and may not use the information for their own purposes.
Legal Obligations
Information may be disclosed when required by a court order, a lawful request from a government authority, or applicable law.
Business Transfer
In the event of a merger, acquisition, or asset sale, user information may be transferred. You will be given advance notice in such circumstances.
Outside the circumstances listed above, your personal information is not shared with any third party without your consent.
07Cookies and Tracking Technologies
The vib taka website uses cookies and similar technologies to improve the user experience.
Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Help remember language preferences and other personalised settings.
- Analytics Cookies: Collect anonymous statistics to understand which parts of the site are used most.
Most browsers accept cookies by default. You can disable cookies from your browser settings, but doing so may limit some platform functionality.
08User Rights
As a user of the vib taka platform, you have the following rights:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your information in certain circumstances; however, we are required to retain some information until legal obligations are fulfilled.
- Right to Object to Processing: You may opt out of optional activities such as receiving marketing messages at any time.
- Right to Data Portability: You may request to receive the information you have provided in a common format.
To exercise these rights, please contact our support team. Your identity will be verified before the request is processed. Our Responsible Gaming section also has additional options related to your protection.
09Protection of Minors
All vib taka services are for persons aged 21 and above only. We do not knowingly collect any information from persons under the age of 21.
Age verification is mandatory during the registration process. If it appears that information belonging to a minor has been collected by mistake, that account will be closed immediately and the relevant information deleted.
For more details on the protection of minors, please visit the Responsible Gaming page.
10Policy Changes
vib taka reserves the right to amend or update this Privacy Policy at any time. For significant changes, a notification will be sent to the registered email address or a clear notice will be displayed on the platform.
Continued use of the platform after any changes indicates that you have accepted the updated policy. You are therefore advised to re-read the policy each time it is updated. You can also visit our FAQ section for answers to common questions.
11Contact
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us through the following:
Email: [email protected]
Live Chat: Available on the platform 24/7 in both Bengali and English.
We will do our best to respond to your request as quickly as possible. To learn more about our platform and services, please visit the About Us page.