FAQ
Answers to frequently asked questions about bonuses, deposits and support
at vib taka
Whether you are a new member or an experienced player, questions come up. This page brings together detailed answers on five topics at vib taka: bonuses and offers, contact and support, casino games, how to deposit money, and limits and controls. If your question is not covered here, you can reach us on 24/7 live chat.
20+ questions answered
Support in Bengali
24/7 live chat
For ages 21 and over
Category 01
Bonuses and Offers
Yes, the vib taka welcome bonus applies only once per new account. The first deposit earns a
100% bonus of up to ৳10,000. Opening multiple accounts from the same device, email, or mobile number
to claim the bonus is a violation of the rules and may result in account closure.
Make sure to complete account verification before making your first deposit.
Example: deposit ৳1,000 and get a ৳1,000 bonus — your balance will be ৳2,000.
Every bonus has a set expiry period. If the wagering requirement is not met within that time,
the bonus and any winnings earned from it are automatically cancelled. When a bonus expires, your original
deposit amount remains intact — only the bonus is removed. It is a good idea to check the time limit on
the vib taka terms and conditions page before accepting any bonus offer.
Slot games generally contribute the most towards bonus wagering. Live casino table games
(Baccarat, Roulette, Blackjack) and sports betting may count partially or not at all —
this varies depending on the specific bonus terms. Bets placed on any
slot game at vib taka typically count at the full 100%.
Check the detailed bonus terms for accurate information.
The wagering requirement for the vib taka welcome bonus is 20 times the bonus amount.
This means the bonus amount must be wagered in games 20 times before any winnings from the bonus can be withdrawn.
The original deposit can be withdrawn at any time. For example: deposit ৳20,200 and receive a ৳10,000 bonus,
giving a balance of ৳30,200, with a wagering requirement of ৳10,000 × 20 = ৳2,00,000.
Yes, vib taka has several regular offers in addition to the welcome bonus. Every week, the Weekly vib taka Festival offer gives a 50% bonus up to ৳5,000 (wagering 20x). On Saturdays and Sundays, the Weekend Taka Dhamaka is available — a 30% bonus up to ৳3,000 (wagering 15x). Depositing before a cricket match gets you the Cricket Josh Bonus — 40% up to ৳4,000 (wagering 18x). The minimum deposit for all offers is ৳100.
Category 02
Contact & Support
Yes, the vib taka support team serves in both Bengali and English. This has been arranged specifically with Bangladeshi players in mind. If you ask a question in Bengali via live chat, you will get a reply in Bengali. Emails written in Bengali are also accepted and responded to in Bengali.
vib taka's support service is active 24 hours a day, 7 days a week. Day or night, on holidays or at any other time, connecting to live chat will get you in touch with a representative right away. Support is available even during busy periods like BPL or T20 matches.
To get a faster resolution, have the following information ready before you reach out: your registered username or mobile number, a brief description of the issue (which game or transaction, and when it happened), the transaction ID (if the issue is payment-related), and a screenshot (if available). Providing these details helps the support team identify the problem much more quickly.
vib taka has two support channels. The first is Live Chat — clicking the chat button at the bottom corner of any page on the site connects you instantly. The second is Email Support — email is more convenient for less urgent matters or when you need to send detailed documents. Both channels operate in Bengali and English.
Category 03
Casino & Table Games
In a live dealer game, a real person acts as the dealer and the entire process is shown live via video stream. Card dealing, roulette spinning — everything happens in real time. The live casino section at vib taka features games from top studios such as Evolution, Pragmatic Play Live, and Ezugi. With a good internet connection, the experience is very close to a real casino.
Teen Patti is a very popular card game in South Asia. Each player receives three cards, and the player with the best combination (trail, pure sequence, etc.) wins. Andar Bahar is even simpler — one card is shown and players bet on whether the next card of that value will fall on the Andar (left) or Bahar (right) pile. JILI's Teen Patti Joker and Teen Patti 20-20 are available on vib taka.
Baccarat is quite straightforward. There are three betting options: Player, Banker, or Tie. The side whose total points are closest to 9 wins. Beginners usually start with the Banker bet because its winning probability is slightly higher, though a commission is deducted. You can practise at low-limit tables in vib taka's live casino. Bets placed on Baccarat may count toward bonus wagering — check the terms.
Yes, vib taka's live casino works fully on mobile. The site is optimised for mobile browsers, and live games can also be played on the Android and iOS apps. Use a 4G or good Wi-Fi connection to keep the video stream smooth. The game layout adjusts correctly even on smaller screens. The full live dealer experience is available on the vib taka App.
In roulette, a wheel is spun and a ball rolls into one of the slots. There are many types of bets: a single number (Straight Up — highest payout 35:1), red/black, odd/even, 1–18 or 19–36 ranges — these are the simplest and have a higher chance of winning. European roulette has only one zero, which means a lower house edge — a good starting point for beginners.
Category 04
How to Deposit
To deposit with Nagad, first log in, then select Nagad from the deposit menu. Enter the amount (minimum ৳100), send money to the number shown via the Nagad app or by dialling *167#, then submit the payment reference or transaction ID on the site. If completed correctly, your balance will update within a few minutes. The payment number may change — always get a fresh number from the site each time.
The minimum deposit at vib taka across all payment methods is ৳100. Depositing this amount is enough to start playing slots, live casino, or any game. However, to get the full benefit of the welcome bonus, depositing more is better since the bonus is 100% of the deposit. The minimum withdrawal amount is ৳500.
vib taka currently supports three mobile banking methods: bKash, Nagad, and Rocket. All three can be used to deposit and withdraw money. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum deposit for all three methods is ৳100 and the minimum withdrawal is ৳500. Withdrawals are generally completed within 30 minutes to 3 hours.
First, wait a moment and refresh the page. If the balance has still not updated after 15–20 minutes, note the transaction ID from your bKash / Nagad / Rocket app and share it with vib taka's live chat. The support team will verify and resolve the issue quickly. If you sent money to the wrong number, getting a refund may take time, so always confirm the correct number from the site before making a payment.
Log in to vib taka and go to the deposit option, then select bKash. Enter the amount (minimum ৳100), then send money via "Send Money" or "Payment" in the bKash app to the bKash merchant number or personal number provided by the site. Make sure to enter the reference number correctly. Once the payment is complete, submit the transaction ID on the site and your balance will update. Detailed instructions are available on the site's deposit page.
Category 05
Limits & Controls
Yes, vib taka offers the option to set deposit limits to help you manage your budget. You can set a maximum amount you can deposit on a daily, weekly, or monthly basis. This is an important tool for responsible gaming. Once a limit is set, it takes effect immediately, but increasing it usually requires a waiting period to prevent decisions made in the heat of the moment.
A cooling-off period is a temporary break — suspending gameplay from your account for a set number of days or weeks. Self-exclusion is longer-term — it is possible to close the account for several months or permanently. Both options can be activated on vib taka's Responsible Gaming page or by contacting support. Choosing either option at any time is a positive decision.
There are certain signs that call for caution: betting beyond your budget, returning to play in order to recover losses, spending household or work money on gambling, hiding your gambling from family, and feeling restless when you cannot play. If you notice any one of these signs, it is time to take a break. vib taka believes that all gaming by players aged 21+ should be for entertainment, not out of compulsion.
Asking for help is a sign of strength. Talk to your family and friends. In Bangladesh, you can seek mental health support from the National Institute of Mental Health (NIMH) or a local counsellor. You will find more resources and guidance on vib taka's Responsible Gaming page. Our support team is also available at any time to help activate self-exclusion — without judgement.
Still have questions? We are ready to help.
vib taka's support team is available in Bengali 24/7. Contact us via live chat or email.
Live Chat
Email Support
Active 24/7
Bengali & English
Contact Support Directly
If you did not find the answer to your question on this FAQ page, speak directly with the vib taka support team. We are available in both Bengali and English, seven days a week, twenty-four hours a day. On BPL or international T20 match nights, and even during Eid holidays — support is always on.
Live Chat
Click the chat icon on any page of the site for an instant connection. The fastest way to reach us.
Email Support
Contact us by email for detailed matters or to send documents: [email protected]